At Gizmo Hubz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before making a purchase.

By placing an order through gizmohubz.com, you agree to the terms outlined below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.
The item must not fall under any non-returnable category listed below.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are generally not eligible for return:

Gift cards
Downloadable software or digital products
Personalized or custom-made items
Clearance or final-sale items
Products that have been used, damaged, or altered by the customer
Certain health, hygiene, or personal care products where applicable

How to Request a Return

To initiate a return, please contact our support team at:

Email: support@gizmohubz.com

Please include:

Your order number
Your full name
A description of the issue
Photos of the product (if damaged or defective)

Our team will review your request and provide return instructions if your return is approved.

Do not send items back without receiving return authorization from our support team.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item received, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Provide:

Order number
Description of the issue
Clear photographs showing the problem

Upon verification, we may offer:

A replacement item
A refund
Store credit, where appropriate

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, payment provider, or credit card issuer.
Refunds typically appear within 5–10 business days after approval.

Partial Refunds

In certain situations, only partial refunds may be granted, including:

Items returned in a condition different from their original state
Items missing parts or accessories
Returns requested outside the standard return window where permitted

Order Cancellations

Orders may be canceled before they are processed or shipped.

If your order has already been shipped, cancellation may not be possible and the order will be subject to the return process outlined in this policy.

To request a cancellation, contact us as soon as possible at support@gizmohubz.com.

Chargebacks

Customers are encouraged to contact us first to resolve any concerns regarding orders, returns, or refunds before initiating a chargeback with their payment provider.

We are committed to resolving issues fairly and promptly.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Gizmo Hubz LLC
30 N Gould St Ste #37430
Sheridan, WY 82801
United States

Email: support@gizmohubz.com

Website: gizmohubz.com